Ten One Design Checkout

SHIPPING INFORMATION

Orders placed by 1PM usually ship the same business day. The customer is responsible for making sure we have the correct shipping address. During the ordering process, you will have the opportunity to specify a different shipping address. WE ARE UNABLE TO MAKE CHANGES TO YOUR ADDRESS FOR ANY REASON WHATSOEVER AFTER WE HAVE RECEIVE YOUR ORDER. If paying by PayPal, please update your account with your current shipping address prior to placing your order. Customers paying by credit card will have the opportunity to confirm the shipping address during checkout. If your package is returned to us marked "undeliverable," we will refund your purchase price, but not your shipping fees.

INTERNATIONAL ORDERS

The customer is responsible for making sure we have the correct shipping address. We strongly advise our international customers to check our homepage for local resellers to avoid expensive shipping fees. Meanwhile, we do offer a good shipping option for our customers worldwide:
FedEx Priority International
Yes, it's expensive, but it is also the best international shipping service available. We even pre-pay your customs fees, no matter how big the order. Of course, you will always be able to track your package via the FedEx website.
Canada is considered an international destination and those customers MUST select FedEx International. Consider checking our “shop local” section (from the main page) for local Canadian resellers.

Any problems or questions about your order? We can help! Shoot a quick email to info@tenonedesign.com.

CREDIT CARD PAYMENTS

All major credit cards are accepted. If you buying from overseas, you will be redirected to Paypal to complete your payment. Note you may still use your credit card on the Paypal site.

RETURNS

Defective merchandise may be returned or exchanged. Please include your packing slip or purchase receipt along with the item in its original packaging. We will refund the purchase price upon receipt of the returned items. If you are returning the product for any reason other than manufacturing defect, we will gladly refund your purchase price, minus a 15% restocking fee.

NJ SALES TAX

Sales tax is added for NJ residents during checkout. Sorry, neighbors.

WHERE’S MY ORDER?

Orders usually ship within 24 hours from our location on the east coast. You will receive an automatically-generated email informing you of the ship date and tracking information (with the exception of customers choosing USPS Global Priority Mail, for which USPS does not offer tracking service). Estimated time of delivery may be found at FedEx.com and USPS.com.